RETURNS AND REFUNDS:At this time, returns and refunds are only applicable to US purchases.
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ReturnsOur policy lasts 10 days from receipt of your purchase. If 10 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, as stated in our FAQs: Since our products are natural, product changes can occur over a period of time, and those changes in color, scent, viscosity and texture are not necessarily immediate. Additionally, in the case of natural and naturally based skin care products, during seasonal temperature changes, products can become thinner or thicker. Please consider this before deciding that your product is defective.To complete your return, we require a receipt or proof of purchase along with your transaction ID number. Please contact our customer service department at Sales @ agirlsgottaspa .com (without the spaces) with this information as well as the reason for the return. There is a 15% re-stocking fee, which is deducted from your refund.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days. As each credit card works differently, the refund may take longer to show up.Late or missing refunds (if applicable)If you haven't received a refund yet, first check your credit card company again, as it may take some time before your refund is officially posted. If you've done this and you still have not received your refund yet, please contact us at Sales @agirlsgottaspa. com.Exchanges (if applicable)We only replace items if they are defective or damaged. Please send us an email at Sales @agirlsgottaspa. com and when instructed, send your item to:A Girl's Gotta Spa! LLCP.O. Box 745Hamlin, PA 18427In the event that USPS shows your product was delivered, but you did not receive it, please contact us immediately so that we can have them investigate to determine if there was an error on their part. We always enlist tracking and insure all packages shipped from A Girl's Gotta Spa! LLC and this process takes a bit longer than a normal exchange. Since it involves the shipping from and receiving USPS locations, the time involved depends on both locations completing the investigation in a timely manner and contacting us with the results. We do our very best to track down your package. Should it be determined that the USPS made an error, we will re-ship your items as soon as possible free of charge.Return ShippingCustomers are responsible for paying for shipping costs for returning their item. Shipping costs are non-refundable. It is recommended that you use a trackable shipping service as we cannot guarantee that we will receive your returned item.
